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For dental clinics, the "best" CRM is often a comprehensive practice management system that includes robust CRM features for patient communication and engagement. Top choices include industry-standard platforms like Dentrix and Curve Dental, as well as more marketing-focused or specialized options like HubSpot and Adit. Top CRMs and practice management software with CRM features For comprehensive practice management Dentrix: A legacy and highly popular, server-based practice management software with comprehensive features for scheduling, billing, and patient communication. It is well-regarded for its robust reporting and customization. Curve Dental: A cloud-based practice management system praised for its modern, user-friendly interface and ease of access from any browser. It is particularly well-suited for small to mid-sized practices that want to avoid server maintenance. CareStack: An all-in-one, cloud-based platform that handles full practice management in addition to its CRM capabilities. CareStack is designed to be highly scalable, making it a powerful option for growing or multi-location practices. Open Dental: A highly flexible and affordable open-source option for practices that want to control their own data and customize the software extensively. It can be hosted in the cloud with a third-party provider. For marketing and patient engagement HubSpot: While a general CRM, HubSpot is a top choice for dental practices that want advanced marketing automation and robust HIPAA-compliant patient management. Its marketing features, including automated email campaigns and workflows, help attract and retain patients. Adit: An all-in-one dental software built to streamline operations and enhance patient care through a suite of integrated tools. Adit focuses heavily on marketing and patient engagement, with features like automated reminders, online scheduling, and reputation management. GoHighLevel: An all-in-one CRM and marketing automation platform that dental practices can use to automate appointment reminders, review requests, and follow-up campaigns. It is built to help practices consolidate their marketing stack and offers HIPAA-compliant options. Weave: A robust communication platform that integrates with existing practice management software to improve patient engagement. It provides features like two-way texting, automated reminders, and online scheduling. For small or specialized practices Pipedrive: An excellent choice for smaller practices or those new to CRMs, with a focus on visual pipeline management and simple workflows. It is not dental-specific but can be adapted for patient management. DentiMax: A versatile software that offers both cloud-based and server-based options and is known for its strong integration between software and imaging hardware. It is a solid choice for small, general dental offices. Cliniccards: This Ukrainian cloud-based system digitizes practice operations, consolidating scheduling, finances, and communications. It is lauded for its ease of use and accessibility. Key features to look for When choosing a CRM or practice management software, dental clinics should prioritize the following features: HIPAA compliance: Ensures the security and privacy of sensitive patient health information. Appointment automation: Automatically sends appointment confirmations and reminders via email and SMS to reduce no-shows. Patient engagement tools: Manages communications across multiple channels (phone, email, text) and automates follow-ups. Marketing automation: Helps with new patient acquisition through targeted campaigns and lead tracking. Integration capabilities: Connects seamlessly with other essential tools like your practice management system, billing software, and digital imaging programs. Analytics and reporting: Provides valuable insights into patient trends, marketing campaign effectiveness, and overall practice performance.