Answer Details

Here are the top CRM tools well-suited for dental clinics: **Dental-Specific CRMs:** **Dentrix Ascend** - Cloud-based practice management with built-in CRM features including appointment scheduling, patient communication, and treatment planning. Integrates well with dental imaging and billing systems. **Curve Dental** - Comprehensive cloud solution with patient engagement tools, automated reminders, online booking, and robust reporting. Good for practices wanting an all-in-one system. **Open Dental** - Open-source option with strong customization capabilities. Includes patient communications, recall management, and treatment coordinator tools. More affordable but requires some technical comfort. **General CRMs Adapted for Dentistry:** **HubSpot** - Free tier available with excellent patient communication tools, email marketing, and appointment scheduling. Can integrate with most practice management software. Good for patient acquisition and retention campaigns. **Salesforce Health Cloud** - Enterprise-level solution with powerful analytics and patient journey mapping. Best for larger practices or DSOs needing sophisticated reporting. **Keap (formerly Infusionsoft)** - Strong automation for appointment reminders, follow-ups, and patient reactivation campaigns. Good middle-ground option. **Key Features to Prioritize:** - Automated appointment reminders (reduces no-shows significantly) - Patient recall/recare management for cleanings and check-ups - Two-way texting capabilities - Online scheduling integration - Treatment plan tracking - HIPAA compliance - Integration with your existing practice management software Most dental practices find the best results with dental-specific solutions since they're built around typical workflows like hygiene recalls and treatment acceptance tracking. What size is your practice, and are you looking to replace existing software or add CRM capabilities?